The onsen experience was nice over all! The room had great futons, but the breakfast could use more attention—everything felt ransacked when we got there. 😬

Hotel Kagetsu offers a seamless check-in experience where guests are welcomed in a lounge with tea and snacks, setting a positive tone right away. The room was spacious by Japanese standards and provided a clean and comfortable stay. Its location is advantageous, being within walking distance from the Matsumoto Castle and the city art museum. Breakfast was a highlight, featuring fresh produce with fantastic presentation, making it a memorable culinary experience.

Breakfast staff were unhelpful regarding allergy concerns.

my stay was definitley not worth the price. the rooms were quite small and tired-looking, not up to par for a 4-star establishment. i expected special treatment but instead dealt with outdated facilities and a laughable breakfast spread. i almost gave them a good review but just couldn't. shame on you, Hotel Kagetsu!

Charming stay with delightful hospitality

Upon arrival, I was greeted with a cup of iced green tea and snacks while the staff handled check-in. The room was spacious, cozy, and infused with natural light, ensuring a comfortable retreat after exploring. The perfect location allowed us to stroll to Matsumoto Castle and nearby art galleries within minutes. Breakfast was the highlight with beautifully presented dishes, showcasing quality local ingredients. Their Kaiseki lunch also deserves special mention, as we indulged in extraordinary flavors that perfectly represented Japanese dining.

While the charm of the hotel's Showa Era decor was captivating, certain aspects showed signs of age, particularly the public bath, which felt less inviting due to moderate cleanliness issues. Additionally, the breakfast area became overcrowded, which diminished the experience – it would be helpful to manage the timing of meal slots to avoid rush moments.

a) Beautiful building
b) Attentive staff
c) Lovely onsen
d) Free bikes

a) Room was small
b) Outdated bathroom

All fine, but outdated decor.

charming décor with a local twist

Attentive service, efficient check-in

limited breakfast variety

We truly enjoyed our stay with mom in Matsumoto. The traditional tatami-style room was comfortable, and the buffet breakfast was a delightful mix of flavors. Exploring Matsumoto Castle so close by was a highlight, and we appreciated the hotel’s warm hospitality from the staff.

In my wife’s opinion, communication about shuttle services could improve.

the staff were incredibly welcoming and helpful, arranging for our bags to be transferred without hassle. the breakfast offered a good variety of local dishes alongside western options, definitely a highlight of our stay.

in-room temperature control could be improved.

Charming Atmosphere with Room for Improvement

The hotel has a unique charm with its blend of Japanese and European decor. The staff was exceptionally helpful, especially when I needed assistance with shipping a package. However, the onsen was a bit crowded. A tip, arrive early for a better bathing experience.

I had a wonderful two-night stay at Matsumoto Hotel Kagetsu! The traditional tatami-style room was extremely comfortable, and I loved the beautiful interior. The breakfast was outstanding, offering plenty of delicious options, including vegan choices. The staff were incredibly helpful and made my experience unforgettable.

The bathroom was a bit small.